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Top 6 Secrets to Mastering Communication Communicating with others is an essential skill in business dealings, family affairs, and romantic relationships, and is an essential part of any personal development effort. Do you often find yourself misunderstanding others? Do you have difficulty getting your point across clearly? When it comes to communication, what you say and what you don't say are equally important. Being a good listener is quite crucial. In my quest to become a better communicator, I came across a few things I will have to overcome before I succeed: Challenge 1 Listen more carefully and responsively. Listen first and acknowledge what you hear, even if you don't agree with it, before expressing your experience....... Famous Last Words In a Meeting Conflicts are inevitable, but the more we know about human nature, the better we will be at resolving conflicts, and the better the outcome might be for both parties. We know that different people have different priorities and different styles in dealing with situations that may occur, but in general, human beings have certain characteristics that are very similar - even across gender, racial, and socio-economic lines. People love to be agreed with. People hate to be disagreed with. People like other people who agree with them. People dislike other people who disagree with them. People who are good at resolving conflicts look for some point of agreement....... When is Negotiating Not Negotiating? 4 tips for improved success Copyright 2006 The National Learning Institute When you left home for work this morning, did you feel ready to face the day knowing that you were going to have a number of successful negotiations? Chances are, the word "negotiation" never entered your head. Perhaps it should have! We often think of negotiation as a formal process conducted behind closed doors by high powered executives, politicians or world leaders. Yet everyday all of us negotiate. You may have to agree with colleagues on the content of a report or presentation; with a customer over a disputed invoice; with a supplier on the terms for goods or services; or with your partner on what....... 5 Rules for Negotiating Like a Pro Copyright 2006 Mary Greenwood No matter whether you are negotiating a raise with your boss, negotiating a vacation schedule with you ex-spouse or negotiating with a seller or buyer on an on-line auction, there are certain rules or principles that will help you settle your disputes. Rule 1. Focus on the goal. Don’t be distracted by your emotions. It is important to check your emotions at the door before trying to negotiate anything. Emotions such as anger can make one lose control. We have all seen someone who gets red in the face and starts shaking his finger and generally looks as though he could easily have a heart attack. Sometimes that....... Five Rules for Negotiating Online Copyright 2006 Mary Greenwood Five Rules for Negotiating Online. Negotiating online is different from communicating in person. First of all, it is not done in real time. Communicating online is by definition a delayed process. One party sends an email and then waits for a response. Since you cannot see or hear the other person, you are getting all your cues from the online message. Because you are typing and thinking at the same time, it is easy to make mistakes which only get noticed after you have already sent it. Here are five rules that apply to negotiating via email. 1) Set the tone. When you are sending your messages....... Five More Rules For Negotiating Like A Pro Copyright 2006 Mary Greenwood Anything can be negotiated if you are in the proper emotional state of mind and know the strategies and tactics needed to close the deal. Here are five more rules that will help you Negotiate Like A Pro. 1. Get A Reality Check. What Is It Worth? Whether it is a car, a raise at work, a house, a pedigreed dog or a collectible on eBay, you need to know what it is worth before you start the negotiation. You also need to set a spending or buying limit before you begin the negotiation. If you are buying or selling something, you need to do some comparative....... Higher Ground Negotiations: Don't Compromise Your Position with a Compromise Copyright 2006 Progress-U Ltd. I still remember sitting in the car with our French representative on the way to our customer's factory north of Paris some five years ago. At that time I was Director International Sales for a German technology company. The conversation went this way. "Alain, what do you think? How much of a discount will Monsieur Ribault expect? You know, we offered the instrument including all accessories, installation and commissioning for 350,000 USD." "The last time, we sold the same machine for 280,000 USD was four years ago. Also, I know, you added some features to the machine that improved its performance. However, knowing M. Ribault, it will be tough....... |